Accessibility Statement

LoveSign Hub Ltd ("LoveSign Hub", "we", "us", "our") is committed to making our website accessible to as many users as possible, regardless of ability or technology. As a company dedicated to bridging the Deaf and hearing communities, accessibility is not just a legal obligation for us - it is core to everything we do. We aim to provide a user experience that is inclusive, clear, and easy to navigate for everyone.

1. Our Commitment to Accessibility

We strive to ensure that our website is usable by people with disabilities, including Deaf and hard of hearing users, who may rely on visual or alternative formats to access information. Our website is also designed to be compatible with commonly used assistive technologies.

2. Accessibility Standards

We aim to conform, where reasonably practicable, to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. These guidelines outline best practices for making web content accessible to people with visual, auditory, motor, or cognitive impairments. Full technical compliance may not always be achievable due to platform and third-party limitations.

3. Accessibility Features

Where possible, our website includes features such as:

• Clear and consistent navigation
• Readable fonts and colour contrast
• Alternative text for images (where applicable)
• Keyboard navigation support
• Compatibility with screen readers
• Responsive design for different devices
• Plain-language content to support users whose primary language is British Sign Language (BSL)
• Text content translated in BSL videos to ensure clarity

We regularly review our website and make reasonable adjustments to improve accessibility.

4. Limitations and Ongoing Improvements

While we aim to make our website as accessible as possible, some content or features may not yet fully meet all accessibility standards. This may be due to technical limitations of the platform or third-party integrations. We are committed to ongoing improvements and welcome feedback from users. Given the nature of our work, we take accessibility feedback particularly seriously and will prioritise addressing any issues raised.

5. Feedback and Contact Information

If you experience any difficulty accessing our website or require information in an alternative format, please contact us. We aim to respond to accessibility-related enquiries within five working days and will make reasonable efforts to address your concerns.

6. Changes to This Statement

We may update this Accessibility Statement from time to time. Any changes will be published on this page with an updated date.