Privacy Policy

1. Who We Are

LoveSign Hub Ltd (“we”, “us”, or “our”) is a company registered in England and Wales (Company Number: 16976805), with our registered office at Ground Floor Advance House, 9 Waterfall Lane Trading Estate, Cradley Heath, West Midlands, United Kingdom, B64 6PU.

We provide BSL courses & Taster Courses, Deaf Awareness Training, interpreting and communication support services, a career support hub for Deaf professionals, Access to Work Support Services and a Video Relay Service (VRS).

We are the data controller for the personal data we collect and process in connection with these services. If you have any questions about how we handle your personal data, please contact us at privacy@lovesignhub.co.uk.

2. What This Policy Covers

This Privacy Policy explains:

What personal data we collect about you.
Why we collect it and how we use it.
The legal basis on which we process it.
Who we share it with.
How long we keep it.
Your rights in relation to your data.

This policy applies to all personal data collected through our website (www.lovesignhub.co.uk), our services, and any other interactions you have with us, including by email, telephone, or in person.

3. Personal Data We Collect

3.1 Data You Provide Directly

We collect personal data that you provide when you:

Enquire about or book a service, including your name, email address, phone number and organisation name.
Register for a BSL course or training session.
Create a career support hub profile, including professional information, CV data and contact details.
Sign up for the VRS.
Contact us by email, phone, or via a web form.
Subscribe to our newsletter or marketing communications.

3.2 Data Collected Automatically via Our Website

Our website is built on WordPress. When you visit www.lovesignhub.co.uk, we and our third-party service providers may automatically collect:

IP address and approximate location.
Browser type and version.
Pages visited and time spent on the site.
Referring website or search term.
Device type and operating system.

This data is collected through cookies and similar technologies. Please see Section 9 (Cookies) for full details.

3.3 Data Collected in the Course of Service Delivery

For interpreting and communication support assignments, we may collect or hold:

Assignment details including date, time, location and subject matter.
Information about the Deaf or deafblind individual being supported, where provided by the booking client.
Access to Work (ATW) reference numbers and claim information.

For career network members, we may hold:

Employment history and professional background.
Communication preferences and accessibility requirements.
Information relating to job applications or employer interactions facilitated through the platform.

3.4 Special Category Data

Some of the personal data we process in connection with our services — in particular, information about Deaf or deafblind individuals — may constitute special category data under UK GDPR, specifically health-related data. We process this data only where necessary to deliver the requested service and with appropriate safeguards in place.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

Contract: where processing is necessary to fulfil a booking or service agreement with you, or to take steps at your request prior to entering into one.
Legitimate interests: where we have a legitimate business interest in processing your data, provided that interest is not overridden by your rights — for example, managing our operations, maintaining records and improving our services.
Legal obligation: where we are required to process your data to comply with a legal obligation, such as financial record-keeping requirements.
Consent: where we have asked for and received your consent — for example, for marketing communications or the use of non-essential cookies. You may withdraw consent at any time.

5. How We Use Your Personal Data

We use your personal data to:

Process and manage bookings for interpreting, courses and training.
Deliver services and communicate with you about them.
Manage Access to Work (ATW) claims and invoicing.
Administer career network profiles and facilitate employer connections.
Send service-related communications, including booking confirmations, reminders and invoices.
Send marketing communications, where you have opted in.
Improve and develop our services and website.
Comply with legal and regulatory obligations.
Handle complaints and resolve disputes.

We will not use your personal data for purposes incompatible with those described above without informing you first.

6. Who We Share Your Data With

We do not sell your personal data. We may share it with:

6.1 Service Delivery

Interpreters and communication professionals engaged to fulfil your booking — who are bound by professional confidentiality obligations.
Training facilitators or course tutors delivering services on our behalf.

6.2 Technology and Platform Providers

WordPress website platform — Automattic Inc. WordPress.com is subject to standard contractual clauses for international data transfers where applicable.
Email and communication service providers, such as Google Workspace or equivalent.
Payment processors — payment card data is handled by our payment provider and is not stored by us.
Analytics providers — see Section 9.

6.3 Legal and Regulatory

Government bodies or law enforcement agencies where we are legally required to disclose information.
Professional registration bodies, such as NRCPD, where relevant to interpreter compliance.

All third parties who process personal data on our behalf are required to do so in accordance with UK GDPR and our data processing instructions.

7. International Data Transfers

Some of our third-party service providers — including WordPress (Automattic) — may process data outside the UK or European Economic Area (EEA). Where this occurs, we ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent standard contractual clauses, in accordance with UK GDPR requirements.

8. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Our general retention periods are:

Booking and service records: 7 years from the date of the booking, for tax and legal compliance purposes.
Course and training records: 3 years from the date of completion, or longer if required for certification purposes.
Career network profiles: for the duration of active membership, plus 12 months following account closure.
Marketing contact records: until you unsubscribe or withdraw consent.
Website analytics data: as determined by our analytics provider settings, up to 730 days.

Where retention is no longer necessary, data is securely deleted or anonymised.

9. Cookies and Website Tracking

Our website uses cookies — small text files placed on your device — to help the site function correctly and to analyse how it is used. As our site is built on WordPress, some cookies are set by WordPress itself, and others may be set by third-party plugins or services we use.

9.1 Types of Cookies We Use

Essential cookies: required for the website to function, such as session management and security. These cannot be disabled.
Analytics cookies: used to understand how visitors use our site, such as Google Analytics if enabled. These are only set with your consent.
Functional cookies: used to remember your preferences, such as language settings. These may be set with or without consent depending on their necessity.
Marketing / third-party cookies: may be set if we use embedded content or advertising tools. These require your consent.

9.2 Managing Cookies

When you first visit our site, you will be presented with a cookie consent banner allowing you to accept, decline, or customise non-essential cookies. You can update your preferences at any time via the cookie settings link in our website footer.

You can also manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.

9.3 Google Analytics

If we use Google Analytics, it collects data about your visit in anonymised or pseudonymised form. Google Analytics is operated by Google LLC and data may be transferred to servers in the United States. We have enabled IP anonymisation where this tool is in use. For more information, see Google’s Privacy Policy at policies.google.com/privacy.

10. Your Rights

Under UK GDPR, you have the following rights in relation to your personal data:

Right of access: you may request a copy of the personal data we hold about you.
Right to rectification: you may ask us to correct inaccurate or incomplete data.
Right to erasure (‘right to be forgotten’): you may ask us to delete your personal data in certain circumstances.
Right to restriction: you may ask us to restrict processing of your data in certain circumstances.
Right to data portability: you may request your data in a structured, commonly used, machine-readable format.
Right to object: you may object to processing based on legitimate interests or for direct marketing purposes.
Rights related to automated decision-making: we do not make decisions about you using solely automated means.

To exercise any of these rights, please contact us at privacy@lovesignhub.co.uk. We will respond within one month. We may need to verify your identity before processing your request.

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk or by calling 0303 123 1113.

11. Children’s Privacy

Our services are not directed at children under the age of 13. We do not knowingly collect personal data from children under 13 without parental or guardian consent. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

12. Links to Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be published on our website with the date it was last updated. We will notify you of any significant changes by email or via a notice on our website where appropriate.

14. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact us:

LoveSign Hub Ltd
Company No. 16976805
Email: privacy@lovesignhub.co.uk
Website: www.lovesignhub.co.uk